FAQ

1. RETURNING THE GOODS

Please keep in mind the following policy regarding product returns:

You may return a purchased product within 14 days of its delivery date.

The product being returned must be unworn, undamaged, and still have all the tags attached.

If you decide to return the product for any reason, please contact us at shop@gija.lt.

We will provide you with a return form and detailed instructions for returning the product.

The refund will be issued to the account specified by you in the product return form within 14 working days from the date the product is returned.

2. EXCHANGE OF GOODS

The product you want to exchange must be unworn and undamaged, complete with all the tags.

If for various reasons - the wrong model, size, or colour - you decide to exchange the purchased product for another product in our assortment, contact us at shop@gija.lt.

3. PAYMENT FOR THE CART OF GOODS

After filling in the required buyer and delivery fields (fields marked with asterisks - * -), select the Paysera secure payment method.

After familiarizing yourself with the rules and privacy policy, click PAY.

If you have correctly filled in the required data and familiarized yourself with the purchase and sale rules, you will be directed to the Paysera secure payment platform, in the window that opens, enter your e-mail address. e-mail address where you will later receive information about successful payment.

After entering e-mail e-mail and after clicking CONTINUE PAYMENT, you will be redirected to E-mail. banking choice (Paysera account, AB Swedbank, AB SEB bankas, AB Luminor bankas, AS Citadele bankas, AB Šiaulių bankas, UAB Medicinos bankas, Lithuanian central credit union) or other payment systems.

4. SHIPMENT OF GOODS

We ship customer orders on business days.

Orders placed before 3pm on weekdays are usually dispatched on the same working day.

Orders placed after 3 p.m. or on non-working days, we usually ship on the next working day.

In Lithuania, products reach customers within 1-3 working days, delivery to other countries takes 7-25 days.

5. I did not receive an order confirmation email. by post

You may have entered your email address incorrectly at the time of ordering. Please write to us at shop@gija.lt for verification.

Please note that we will begin processing your order only after your payment has been successfully confirmed by Paysera. We are committed to shipping out all orders within one or two business days of receipt.

6. The product is not added to the shopping cart

Select the desired colour and size (size and colour buttons must be pressed/active).

If after choosing the desired colour and size, the button to transfer to the cart is not active / you cannot add the product you want to the cart - it means that this product is not currently available in the online store.

7. ADDITIONAL QUESTIONS

We will do our best to answer any additional questions via email as soon as possible. Write to shop@gija.lt

8. WOOL PRODUCT CARE

Wool Care Instructions

Wool is a natural and delicate fiber that requires special attention during both washing and drying. Proper care is essential to maintain the appearance and functionality of woolen products for many years.

Choosing the Washing Program: Select the “wool” or “delicate fabrics” program on your washing machine. These programs ensure less intensive drum movement, reducing the risk of fabric felting.

Temperature:

Keep the water temperature at a maximum of 30°C. Higher temperatures can damage wool fibers, causing shrinkage and hardening of the fabric.

Spinning:

Set the lowest spin speed (e.g., 400 RPM) or, ideally, avoid spinning altogether.

Pay Attention to Labels:

Always check the care label on your garment. Some wool items may require dry cleaning only.

Protecting the Garment: Place woolen garments in a special mesh laundry bag to prevent felting and mechanical damage.

Wash only 1-3 woolen items at a time. Washing too many items at once increases friction, leading to felting and shrinkage.

Detergents:

Use detergents specifically designed for wool: Detergents marked “wool” are gentle and free from enzymes, bleaches, and chemicals that can damage wool fibers. Avoid using too much detergent, as residue can remain in the fabric.

Try to minimize or avoid using fabric softeners. Excessive use of softeners can promote felting of wool.

Drying:

Avoid using a tumble dryer. Wool should not be dried in a dryer, as it may deform or shrink.

Shape the garment and dry it horizontally without hanging. After washing, gently press out water (do not wring or apply strong pressure). Lay the garment flat on a clean towel, reshape it to its original form, and dry it in a horizontal position.

Additional Tips:

Avoid frequent washing. Wool has natural properties that allow it to stay clean longer (it resists odors).

Ironing:

If ironing is necessary, select the wool setting on your iron and use a very low temperature (120–150°C). Use a gentle steam function or place a damp cloth between the iron and the fabric to protect it from direct contact.

By following these steps, your woolen garments will remain soft, elastic, and retain their original appearance for a long time.

Properly cared-for woolen products will stay attractive and comfortable for years!