1. RETURNING THE GOODS

Please keep in mind the following policy regarding product returns:

You may return a purchased product within 14 days of its delivery date.

The product being returned must be unworn, undamaged, and still have all the tags attached.

If you decide to return the product for any reason, please contact us at shop@gija.lt.

We will provide you with a return form and detailed instructions for returning the product.

The refund will be issued to the account specified by you in the product return form within 14 working days from the date the product is returned.

2. EXCHANGE OF GOODS

The product you want to exchange must be unworn and undamaged, complete with all the tags.

If for various reasons - the wrong model, size, or colour - you decide to exchange the purchased product for another product in our assortment, contact us at shop@gija.lt.

3. PAYMENT FOR THE CART OF GOODS

After filling in the required buyer and delivery fields (fields marked with asterisks - * -), select the Paysera secure payment method.

After familiarizing yourself with the rules and privacy policy, click PAY.

If you have correctly filled in the required data and familiarized yourself with the purchase and sale rules, you will be directed to the Paysera secure payment platform, in the window that opens, enter your e-mail address. e-mail address where you will later receive information about successful payment.

After entering e-mail e-mail and after clicking CONTINUE PAYMENT, you will be redirected to E-mail. banking choice (Paysera account, AB Swedbank, AB SEB bankas, AB Luminor bankas, AS Citadele bankas, AB Šiaulių bankas, UAB Medicinos bankas, Lithuanian central credit union) or other payment systems.

4. ADDITIONAL QUESTIONS

We will do our best to answer any additional questions via email as soon as possible. Write to shop@gija.lt

5. SHIPMENT OF GOODS

We ship customer orders on business days.

Orders placed before 3pm on weekdays are usually dispatched on the same working day.

Orders placed after 3 p.m. or on non-working days, we usually ship on the next working day.

In Lithuania, products reach customers within 1-3 working days, delivery to other countries takes 7-25 days.

6. The product is not added to the shopping cart

Select the desired colour and size (size and colour buttons must be pressed/active).

If after choosing the desired colour and size, the button to transfer to the cart is not active / you cannot add the product you want to the cart - it means that this product is not currently available in the online store.

7. I did not receive an order confirmation email. by post

You may have entered your email address incorrectly at the time of ordering. Please write to us at shop@gija.lt for verification.

Please note that we will begin processing your order only after your payment has been successfully confirmed by Paysera. We are committed to shipping out all orders within one or two business days of receipt.

FAQ